bcarlson
09-27-2007, 09:14 AM
Hi,
I recently placed a request for an older version of ArcSoft PhotoStudio in the appropriate forum, but maybe my problems would be better addressed here??
I requested the following software:
Program Name: ArcSoft PhotoStudio
Website: http://www.arcsoft.com/products/photostudio/
Current version: 5.5
Desired versions: previous version circa 2001
Description: a very basic photo editing software that possibly came bundled with my HP computer or a digital camera
Let me explain my problem:
Recently, my computer went through some updates (Windows and HP) -- and somehow, (I'm not a computer genius by any means,) my jpeg/jpg opening software was automatically changed to something else which does not allow me to do simple editing features like resizing. I have run a thorough search of my hard drive for ArcSoft, Photo, and the likes, and cannot find the software files anywhere on my system. I did, however, find a hyperlink in the HP help files to the ArcSoft website, so that makes me think it may have come bundled with my computer when purchased. I have grown quite comfortable with the ArcSoft PhotoStudio program and have used it for editing, mostly resizing, photos for years. I don't care to purchase the new software, I would just as soon have the older version that I was used to using. I am operating on Windows XP, if that helps, as well. It is updated currently.
I have also run current virus scans, spyware, and malware scans via "a-squared", "Ad-Aware", and "Spy-bot".
Is it possible that the old ArcSoft PhotoStudio software is still somewhere on my system, and I simply can't find it?
Calls to ArcSoft support have gone as can be expected, ie old version, no serial number, pre-bundled software not supported, no recent purchase receipt = no support. If anyone can help me recover the lost files or share their older version, it would be greatly appreciated. Maybe there's just something simple I'm missing?? Thanks to all for their help in advance!
I've been a lurker here for a few months now and have gained a lot of knowledge and respect for those of you (in the know). It's great to have a site like this available!
Thanks again,
Brian
I recently placed a request for an older version of ArcSoft PhotoStudio in the appropriate forum, but maybe my problems would be better addressed here??
I requested the following software:
Program Name: ArcSoft PhotoStudio
Website: http://www.arcsoft.com/products/photostudio/
Current version: 5.5
Desired versions: previous version circa 2001
Description: a very basic photo editing software that possibly came bundled with my HP computer or a digital camera
Let me explain my problem:
Recently, my computer went through some updates (Windows and HP) -- and somehow, (I'm not a computer genius by any means,) my jpeg/jpg opening software was automatically changed to something else which does not allow me to do simple editing features like resizing. I have run a thorough search of my hard drive for ArcSoft, Photo, and the likes, and cannot find the software files anywhere on my system. I did, however, find a hyperlink in the HP help files to the ArcSoft website, so that makes me think it may have come bundled with my computer when purchased. I have grown quite comfortable with the ArcSoft PhotoStudio program and have used it for editing, mostly resizing, photos for years. I don't care to purchase the new software, I would just as soon have the older version that I was used to using. I am operating on Windows XP, if that helps, as well. It is updated currently.
I have also run current virus scans, spyware, and malware scans via "a-squared", "Ad-Aware", and "Spy-bot".
Is it possible that the old ArcSoft PhotoStudio software is still somewhere on my system, and I simply can't find it?
Calls to ArcSoft support have gone as can be expected, ie old version, no serial number, pre-bundled software not supported, no recent purchase receipt = no support. If anyone can help me recover the lost files or share their older version, it would be greatly appreciated. Maybe there's just something simple I'm missing?? Thanks to all for their help in advance!
I've been a lurker here for a few months now and have gained a lot of knowledge and respect for those of you (in the know). It's great to have a site like this available!
Thanks again,
Brian